预订宾馆（Making a Reservation）
预订是入住的第一步,清晰的表达能避免后续问题，以下是常见对话模板：
情景1：电话预订
You: Hello, I’d like to book a double room for two nights from June 10th to June 12th.
Receptionist: Certainly. Do you prefer a standard room or a deluxe room?
You: A standard room, please. What’s the rate per night?
Receptionist: It’s $120, including breakfast.
情景2：在线预订
许多宾馆提供官网或第三方平台（如Booking.com、Agoda）的即时预订服务，根据Statista数据（2023），全球在线旅游预订市场规模达 $756 billion，其中宾馆预订占比 42%。
| 预订平台 | 市场份额（2023） | 用户偏好因素 |
|---|---|---|
| Booking.com | 34% | 价格透明、选择多 |
| Expedia | 22% | 积分奖励计划 |
| Airbnb | 18% | 特色房源体验 |
数据来源：Statista《Global Online Travel Booking Report 2023
办理入住（Check-in）
抵达宾馆后,需提供预订信息并完成登记，以下为高频对话：
情景1：常规入住
You: Hi, I have a reservation under the name Zhang Wei.
Receptionist: Thank you. May I see your passport and credit card for incidentals?
You: Here you go. Could I have a room away from the elevator?
Receptionist: Of course. Your room is 502 on the 5th floor.
情景2：无预订入住（Walk-in）
You: Do you have any available rooms tonight?
Receptionist: Yes, we have a queen room for $150. Would you like to proceed?
注意事项：
- 确认退房时间（通常为中午12点）。
- 询问Wi-Fi密码（常用短语："What’s the Wi-Fi password?"）。
宾馆设施与服务（Facilities & Services）
熟悉宾馆设施相关词汇能提升沟通效率：
| 设施/服务 | 英文表达 | 实用例句 |
|---|---|---|
| 健身房 | Gym | "Is the gym open 24 hours?" |
| 游泳池 | Swimming pool | "Are pool towels provided?" |
| 客房服务 | Room service | "What’s the room service menu?" |
| 行李寄存 | Luggage storage | "Can I store my bags after checkout?" |
根据J.D. Power调查（2024），宾客最关注的三大设施为：
- 免费高速Wi-Fi（89%受访者重视）
- 早餐质量（76%）
- 清洁度（92%）
问题处理（Handling Issues）
遇到问题时,礼貌且具体地描述能加速解决：
情景1：房间问题
You: Excuse me, the air conditioning in my room isn’t working.
Staff: I’ll send maintenance right away. Would you like to wait or switch rooms?
情景2：噪音投诉
You: There’s loud noise next door. Could you please check?
Staff: Apologies for the inconvenience. We’ll address it immediately.
行业数据：
- 宾馆投诉中,空调故障（32%）和卫生问题（28%）占比最高（来源：Hotel Management, 2023）。
- 快速响应可提升宾客满意度达 40%（Cornell University Hospitality Report）。
退房（Check-out）
退房时需核对费用并反馈体验：
情景1：常规退房
You: I’d like to check out. Here’s my key card.
Receptionist: Thank you. Your total is $240. How was your stay?
You: It was great, thank you!
情景2：延迟退房
You: Is late checkout possible? I need until 2 PM.
Receptionist: We can arrange that for an additional $20.
小贴士：
- 保留收据（"Can I get a receipt?"）。
- 参与宾馆会员计划可累积积分（如Marriott Bonvoy、Hilton Honors）。
